
Our Mortgage Broker Process
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Real testimonials by everyday Australians
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Honestly the whole thing felt like a lot. We’ve got kids, work, a parent living with us, and then suddenly we’re dealing with architects, builders, council stuff… and trying to figure out finance on top of that.
Keiran was just really easy to deal with through all of it.
We were kind of all over the place at times and he just kept things moving, explained things when we needed it, and didn’t make it feel harder than it already was. Most of it we did online and just fit it in around everything else, which helped a lot.
We actually spoke to another broker at one point when we were second guessing things, and it just made us realise how good Keiran is.
The difference was pretty obvious.
This build is a big deal for us — it’s not an investment, it’s our long-term home — and he’s been a big part of making it happen. Really glad we had him in our corner for it.
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FAQs
A mortgage broker acts as an intermediary between you and a potential lender, working on your behalf and in your best interests to find lending solutions that are competitive and suited to your circumstances.
Mortgage brokers in Sydney are licensed and regulated financial professionals. Under the National Consumer Credit Protection Act 2009, mortgage brokers must be fully licensed or an authorised credit representative of a full licensee.
At Mortgage Broker Sydney, all of our consultants are fully accredited by the Mortgage and Finance Association of Australia (MFAA) or the Finance Brokers Association of Australia (FBAA) and have completed a Diploma of Finance and Mortgage Broking Management. We also carry professional indemnity insurance for your peace of mind.
A good mortgage broker will hold industry qualifications, be accredited with a large panel of lenders and have a track record of positive client outcomes. When choosing your broker, weigh up local Sydney market knowledge, fee transparency and the services on offer, including whether they review your loan after settlement.
Mortgage Broker Sydney is a boutique, locally-focused business, meaning you get genuine attention rather than being processed as one of many files. Our personalised approach is reflected in the client reviews we’ve built up over two decades in the Sydney market.
Mortgage approval timelines vary depending on complexity, document completeness, and lender processing times. We tailor our approach to your specific deadlines, make sure documents are prepared properly and submitted on time, and follow up on any questions or delays on your behalf.
We don’t charge you a service fee. Instead, we are paid a fully transparent commission by your lender. Government and lender fees and charges may still apply. We communicate all commissions and external fees clearly at the outset, and our guidance is based on what is best for you, not on what we are paid.
You can switch mortgage brokers at any time without it affecting your existing loan or attracting any penalties for changing brokers. Once you’ve given your new broker permission to act on your behalf, the changeover process will happen behind the scenes.
We’ll ask you to complete a questionnaire about your goals and financial situation, then talk you through how mortgage broking works and the different loan types and rules that apply to you. You’ll also leave with a handbook and other helpful information, such as relevant property reports.
Some brokers stop at settlement. We don’t. We keep answering questions, arrange loan modifications as your circumstances change, and check in with you annually to make sure your loan is still the right fit.

